Sunday, May 31, 2009

Sun's social web KM system - powerful and exciting

Very interesting KM article from Forrester Research: Sun Learning Exchange: Indeed, What If Work Meant Community?

This could be the innovation Knowledge Managers have been waiting for to support their tactical KM processes: using the Social Web culture to enable all staff / stakeholders to capture, use, learn from, update and contribute to the knowledge base of an organisation.

Of course, this much more dynamic, knowledge base would also be a high quality feedstock for gStepOne work wizards.

Monday, May 25, 2009

gStepOne team shows off their 2009 CeBit Award

Well, a picture is worth a thousand words, so here we have over three thousand words about our 2009 CeBIT ZDNet Emerging Innovation Award.

Very nice to touch and hold!

Both the trophy and the certificate are on proud display in our foyer.

Visitors are most welcome to drop by and admire them!

Thursday, May 21, 2009

gStepOne: Testing Your Wizard, the video (in HD)

We’ve been a little slow in uploading the last two training videos mentioned on the gStepOne website and mapping screen. Sorry about that. The delay was, as always caused by conflicting priorities and demands.

However, good things come to those who wait. Today, here, now, we announce the release of the first of the missing videos, Testing Your Wizard, available in High Definition on YouTube.

As usual, we appreciate all feedback, posted either here as comments or on the Forum.

Tuesday, May 19, 2009

Bigger, brighter color cartoon version of gStepOne story

Just released, a bigger, brighter color cartoon version of the gStepOne big picture. View it it shiny HD (just click the HD button below the picture). This is our first HD production, and it can only get better.

Check it out!

Wednesday, May 13, 2009

gStepOne Google wizard writer wins 2009 CeBit Award

Last night (13 May) gStepOne won the 2009 CeBIT ZDNet Emerging Innovation award!

Audio of the announcement is also available.

Of course, we are delighted at receiving this recognition! We have been developing and evolving the system for about a year, and we launched it in Feb this year. The judges were unanimous, and highly complimentary of gStepOne, and its ability to take process maps and in-context knowledge and generate online wizards. The innovative nature of the product and its across-the-board application for business, government and community groups were strong factors.

We give special thanks to everyone at gStepOne and to ZDNet and CeBIT!

Monday, May 11, 2009

Pitch video for the ZDNet Australia & CeBIT Emerging Innovation Award

Here is a 1-minute pitch video about gStepOne for the 2009 ZDNet Australia and CeBIT Emerging Innovation Award. No time for voiceovers here!

Thursday, May 7, 2009

Why would anyone in the service sector need gStepOne?

Good question!

Last week I decided that I would get an I-Phone. They get great press and my business partner loves his. Like me he was out of contract and decided it was time to upgrade. Our Telco (name starts with V) set him up within a few minutes. "All you need is some ID and our password, and they'll start you on a new contract" Says he.

OK! Come Saturday afternoon, I walk into the shop. When I explain what I wanted, the guy asked for the business password and my driver's licence. I give them to him. Oh, says he, I'm not sure about this; I'll make a phone call. No, I can't give you a phone today. I also need a recent letter from a utility addressed to the business as proof of business address. OK says I, I'll come back tomorrow (Sunday).

Next morning I go to work, pick up a couple of letters and arrive at the Telco around 11am. Different guy, but no problem! "What color phone would you like?" We do the paperwork, and oh, there is a new plan the other guy didn’t tell me about, much better than the old one. Looks good to me. He calls to activate the phone. No Can Do: the new plan doesn't start until tomorrow (Monday). I like this plan, so I decide to come back Monday lunchtime.

Monday arrives and at lunchtime, so do I. Different guy again. Yes, all the paperwork is here, let's activate. Oops, No Can Do. First you need a letter from an owner of the business to say you can set up the contract. "I am an owner" Says I. "You still need a letter." Gaaa! At that point I walked out.
I still don't have an I-phone.

How many times a day, in how many businesses, government departments, councils, banks, clubs, and organisations does something like this happen? patchy or lousy service because staff don’t know the process, or the latest process? Don't blame the service people - they can't know everything, especially when the rules and procedures have such short use-by-dates.

They need an enabling infrastructure with interactive, easily updated wizards, so they can learn and do at the same time. So that they can deliver service like an expert, without the expert being there, without calling the expert, without being the expert.

That’s why everyone in the service sector needs gStepOne!